Review Time
I had €197.00 deducted from my account for a reservation I made, and they assured me a refund. I'm still waiting for it. It seems unlikely that I will ever receive my refund. I've sent at least ten emails and made numerous phone calls. Be cautious when booking; the service has terrible customer support and feels like a money grab.
Don't book with booking .com your money will be lost l.Booked an accomodation, did not turn out to be the right accomodation and they missed critical detail that property has stairs.I live with disabled partner. And she was having procedure, booking.com failed to include the detail of stairs and so did the seller. I raised this point.Called booking.come and they point blank refused to help with that. No compassion. Just straight eff* you on even contacting them.I have seen the rise in descriminative behaviour from them.Just don't book
Booking .com haven’t a clue want they are advertising. I booked a hotel in Blackpool call the Royal Alexander hotel, there was no heating , no hot water . The ceiling is falling down. .we had to sleep with our clothes on it was that cold, they said all the fan heater were already handed out to people . But they could have called the customers to let them know that that there was no heating before hand . I’m still waiting for a reply about a refund.
Booking .com are a scam company there is no way to make a complaint and trying to get a refund or even any help they have ripped off over 1000 pound off my partner for flights and then managed to completely lose the ticket and ended up having to pay again when we got to the airport for another ticket they are a joke
Poor communication between Booking.com and their supplier resulted in a voucher being issued for collection in the wrong city. I was completely misled had I known the car was not actually available at the stated location, I would never have booked through Booking.com. The rental company only clarified the situation and delivered the car to the correct place two days later. Despite this being entirely a system and coordination failure, I was forced to pay again. I was then sent back to Booking.com for a refund, where I was told to wait up to 28 days due to “procedures”. This is now the second serious problem I’ve had booking a car through this company, each time causing extra costs, wasted time and unnecessary stress. I will be avoiding this company for car rentals in the future.
I booked this apartment from the UK for a three day stay in Agadir, and my experience was extremely stressful and disappointing. I want to share what happened so other travellers know what they might face. Before arriving, the listing looked normal and offered what seemed to be a proper address and a host who would be available if needed. However, when we arrived in Agadir, the information provided was completely unhelpful. The address was not a real or complete location. It was only a general area, and when we reached it, there was no sign of any apartment matching the listing. We walked around several times trying to find it, but there was nothing there at all. This immediately caused confusion because we had no clear instructions and no actual property to go to. We also tried calling the phone numbers provided in the booking details, but nobody answered any of our calls despite several attempts. We were left in an unfamiliar place with our luggage, with no support and no way to contact the host. This caused a lot of stress and wasted time, especially since we had already paid one hundred and thirteen pounds for a stay we could not use. Since we had nowhere to stay, we were forced to book another hotel at the last minute, which created extra unexpected expenses and disrupted our trip. Based on everything that happened, this listing was completely unreliable, and our experience was very disappointing. I hope this review helps other travellers avoid the same situation, and I strongly advise being cautious with this property.
It's a website that doesn't protect the guest's interest but the hotel's interest. If a hotel/host is a fraud they protect them. They even show misleading reviews. They manipulate the reviews they show, the views you get changed based on your profile. I think they are using AI to trick the guests. They are taking the fraud activity into a new level. Be aware of them. If you share a bad experience they will not share it on their website and rather protecting the host. They fail to properly show the exact amount you need to pay and hide various hidden amount ( like, service charge, deposit money etc.) then they directly charge on your card. You complain about it, they say - someone will take a look but its just regulation thing not for real. They don't even provide a copy ( no email ) of the issue that is filed.
Please do not use Booking.com and SKY SCAN the company are totally useless, the ticket got cancelled it was over 2k's worth of ticket, I'm ready to take both companies to court. Sky scan charged me over £2k for a ticket which clearly states it was cancelled, I clearly have emails that the ticket was cancelled BOOKING.Com and sky scan are crooks do not use them beware
Shocking customer service. I booked a room fir 1 night showing as £99, tried to screenshot but it said the app wouldn't let me. I paid anyway.On my confirmation its now gone up to £284. I wrote a complaint letter 3 weeks ago and not received a reply. I've messaged on the app 3 times and no reply.So hard to get to talk to anyone and when you do, they don't care. They just say because I have no proof, there's nothing they can do.
Disaster!!! Arrived at hotel and told we had booked 2 rooms and we certainly hadn’t. Stayed one night. Told by hotel we had to take it up with Booking.com. Tried in vain to talk to someone on the site. The money for two nights has now appeared on our credit card account! DO NOT USE THIS SITE.
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