We fully paid Booking.com for 2 nights at the Divani Palace Hotel Athens. We have a paid invoice from them. Apparently we booked via one of their 'Partners' on the website who then used Trip.com to book one night only. The hotel would not honour the booking (also poor on their part given we had a paid invoice). Booking.com will not help us retrieve our Stolen money after many emails. We also booked car rental and other hotels via Booking.com (as we have in the past) so are a good client. We will certainly never use them again and my advice is DO NOT USE BOOKING.COM given their lack of service and care once you have paid.
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