Review Time
I cancelled my flight booking last minute, assuming I'd forfeit all costs. Without further action or additional effort on my part, I received a partial refund two weeks later. Was very happy to see that
Do not book with them. Their price match police is absolute a scam.
I had the same offer elsewhere and they did not match the offer stating that it “was not them same” even if a got a confirmation through email from the hotel itself
There is some new scam going in on at Booking.com. when you book direct via their website it uses third party at the background and then when you have problems with the accommodation ( and you always do!)they fob you off and tell you that you need to take it up with third party you booked with. I have picture evidence, booking confirmation and discussed it with customer services, with no solution so far. Accomodation I stayed at called gwesTY guest house at Aberystwyth was so bad I think would be safer and more comfortable sleeping rough. When I complained to owners I was told I can go and stay elsewhere if I don't like the room at 23:00 and if I could find somewhere I would! It was £142, for Aberystwyth its a lot of money! Next step PayPal claim and credit card charge back!
Be aware of booking.com’s undisclosed fees. I live in Australia. I recently booked accommodation through them in Japan. They quoted and deducted the amount in aus $ from my account. Later they deducted an overseas purchase fee of $118
Please read all reviews before booking with company they are completely useless, customer service are absolutely useless they give you every excuse just to get you off the phone but when you wish to speak to a manager you can not get hold of one , the other day I was waiting for over one hour to talk to just one idiot or I should say manager but I get cut off , they send me a message saying that you have been awarded some money by BC and it’s in your wallet, what a joke they could not have the balls to talk to me they are just spineless idiots , they only awarded me 10% of the money that I spent on BC , BC don’t want to now the truth look on line and look at the terms and conditions that they have with the hotels and villas , if a company is in breach of their contract , under 2.1.2 and lots more and they have to notify you of construction site on or off the Villa property and give you alternative accommodation, The Uma Villa Canggu by Adam Jyota management have breach all rules and regulations of BC ,BC are spineless they won’t stand by the rules and regulations. They just want the money off the customers and the Villas even if you send a recoded post letter to the CEO of BC he does not have the respect to write back he’s a spineless greedy sod , I can not wait until I send them some photos of what I am going to do , my brother has printed out some advertising banners which state the fact of all the above , I’m going to send them the photos saying , i like your advertising what do you think of my own advertising
We fully paid Booking.com for 2 nights at the Divani Palace Hotel Athens. We have a paid invoice from them. Apparently we booked via one of their 'Partners' on the website who then used Trip.com to book one night only. The hotel would not honour the booking (also poor on their part given we had a paid invoice). Booking.com will not help us retrieve our Stolen money after many emails. We also booked car rental and other hotels via Booking.com (as we have in the past) so are a good client. We will certainly never use them again and my advice is DO NOT USE BOOKING.COM given their lack of service and care once you have paid.
Useless!!!!For what would I need to booking.c if not for help! Just learned they are just an operator that cost money!I used booking.c for almost all my bookings. Till now I have a problem and they’re absolutely useless. I even pay a lot of money now because one out of several airlines canceled one out of several flights. After a three hours nonstop on the phone and days of trying to solve this, this employee was not able to rebook me on any other flight in four days!!!! as a result, I had to cancel another flight with a different airline but booked also with booking. the same booking number! Instead of paying me back the full amount, they just paid me back almost half!!! The next booking I did immediately without booking. they’re absolutely sh… !!! All you hear over our is that they are very sorry for the circumstances, but no one is able to solve your problem! So don’t waste your time and don’t book through them! Choose the cheaper options!
Complete scam paid for the insurance and get denied don't waste your money or time with them or booking.com we cancelled because the hotel in question has several reviews of mold filth and bed bugs completely disgusting hotel in question tiki hotel in lake George NY avoid at all costs unless you want bed bugs that is
I have booked my holiday accommodation with booking as result has turned up a completely nightmare. What was advertised on booking in reality the accommodation was completely the opposite what on booking was advertised. I made a huge complaint with booking and after 5 days of waiting they have refunded just £87.75 as compensation that will not cover even half of what I had to pay while I was on holiday for my mobile date that the accommodation was advertised on booking was saying FREE WiFi but wasn’t free, NO Air conditioning more and more issues with the accommodation that booking was advised. Very very disappointed!!I am not really sure whether I will continue to use booking again!!
No customer service whatsoever. They just don’t reply. They just keep sending me emails asking me to review hotels. I will not be using them again. Last hotel said it had a lift but was up one flight of stairs and then down another three! Useless for disabled people and staff offered no help.
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