I have just read a review which is the exact same process we are going through. We had a family member sign up for treatment, but one week prior to travel became ill, was hospitalised for two weeks, and then moved to a hospice for a further two weeks. Therefore, we received a written letter from NHS Scotland to advise that due to ill health was unable to travel, and would likely ever be in a position to travel from Scotland to Frankfurt in Germany. All this happened in August 2025.We are still in January 2026 trying to get our money back, nearly 30k in euros. We can receive a refund, but BH want to retain 30% of that which amounts to 7.5k of which they believe is due to their terms and conditions. We have provided evidence to the contrary that does not support BH retaining that amount as we have proven that does not contravene their T&C's. We are trying to speak with their quality manager, Hany Elrouby, who is evasive on emails, doesn't return calls, etc. to provide us with a virtual meeting with their "legal team" to explain line by line how they specifically feel our case has contravened their terms and conditions.This is all meanwhile we deal with the family member who has had a horrific time with stage 4 bowel cancel, who is bedridden and undoubtedly on his last phase on his Journey.I would avoid these charlatans at all costs.
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