These have to be the worst company I have ever had misfortune to book with! Paid for 2 flights for over £2000 which was taken straight away from my bank.E mail back saying they need to check the flights are avaliable.Only to be rung back by a man called 'jacob' telling me i had to pay £1000 for extras i said I would just cancel to be told they wanted me to pay £750 cancellation fee even though they couldn't deliver what I had paid for.I was offered another flight which was unsuitable and more expensive and as I didn't want to pay another penny to this company I refused, I wanted what they had advertised.After alot of wrangling stressful phone calls to the bank and this company i was threated with their legal team and was told as a 'gesture of good will' they would only charge me £250 to cancel! As i didn't want to lose all my money i very reluctantly accepted this, only then to be told they had tried to pay it back but my bank refused to accept it which is laughable, I have not received one penny back from this company to this dayNumerous e mails and phone calls to no avail.Saved all year long to go and see me daughter in Australia and all my money just stolen.To say I'm upset is an understatement, I felt bullied and harassed.I can't actually believe this company is allowed to carry on trading. Reported to action fraud online and hopefully they will report to the police.Please please avoid at all costs.
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Booknfly, is a leading travel company operating under the brand Flycation LTD we are ATOL-protected and registered travel company, We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
