Review Time
This fraudulent service deserves no stars. They have deceived many people, including myself, stealing £565 without providing a ticket. I have reported them to the authorities and received advice from consumer protection. Now, I am preparing to take legal action against them. The two addresses they provided are fake; I visited them and confirmed they do not exist. When I went to the nearby police station, they confirmed that those addresses are indeed fraudulent.
I am sharing my experience with the service, highlighting that the issues were not limited to a single pricing disagreement, but rather a recurring pattern of altered conditions, confusing fees, and a refusal to recognize overpayment. --- First experience (summer):
After I finalized my booking and payment, I was contacted and informed that the ticket I had purchased was a direct flight, which incurs a higher cost. I was then asked to pay an additional £700. I was presented with the option to change to a one-stop flight if I did not wish to pay the extra £700. However, even after agreeing to this change, I was requested to pay an additional £500. None of these extra fees were clearly communicated prior to my original payment. Throughout this ordeal, the terms of the booking were altered post-payment, and I faced constant pressure to pay more for the ticket to be issued. When I inquired about this and requested a refund, my request was denied. Instead, I received a voucher, which could only be utilized for a future booking with the service. --- Second experience (later booking):
Due to receiving a voucher, I had little option but to book with the service again to recuperate any value. During this second booking, the price increased at the time of booking, and I was charged twice. When I questioned the double charge, the service denied any overcharge and asserted that both charges were valid. I later learned that my ticket and my child's ticket had been intentionally separated into different tickets, resulting in multiple charges. This was not made clear beforehand, and the way the charges were presented made understanding the total cost very challenging. When I contested this and sought a refund, the service refused to acknowledge the overcharge. --- Outcome:
Unable to resolve this directly with the service, I escalated the issue to my bank. After review, the bank refunded the entire amount, confirming that the charges could not be justified as presented. --- Additional note:
At the time of writing this review, the service's website also seems to be down. --- Conclusion:
This experience involved changing booking conditions after payment, persistent demands for additional funds, splitting tickets to justify multiple fees, refusal to accept accountability, and denial of refunds. I strongly recommend anyone considering this service to exercise extreme caution and verify all booking details and prices directly with the airline before making any payment. I am sharing this account to help others steer clear of a similar situation.
Warning: It’s best to steer clear of this service. They are selling tickets for 100 pounds but operate as scammers. After booking and paying for a ticket, when you request the e-ticket, they claim you only paid a deposit and demand double the original price or more. Even after paying, they may cancel your booking and keep your money. I've reported them to a consumer advice organization and plan to file a complaint with fraud authorities. Many others have fallen victim to their tactics. Stay safe and do not purchase tickets from them.
I urge you to be cautious before booking with this service. They advertise one price but then send an invoice for an outrageous additional amount. Thankfully, my payment was rejected by my bank, otherwise I could have lost a significant sum. After speaking with a representative, I was told I had fully paid, only to later be informed that I owed even more. I plan to report this situation to the authorities as it's concerning how many people might be affected. Please, steer clear of this service.
Warning: I booked a flight and paid a substantial amount, only to be contacted later for an unexpected extra fee with a tight deadline. They have denied any requests for a refund. I've involved my credit card company, who is aware of their tactics. I hope to recover my funds.
I strongly advise against using this booking service. They lure you in with low prices, but once you've paid, they claim you only paid a deposit and demand much more. Even after paying, they may cancel your booking and keep your money. I've reported them to consumer advice and plan to escalate my complaint. Many people are falling victim to their scheme, so please be careful.
⚠️ Important scam alert. I attempted to book a flight with this service and received a fake confirmation. When I checked with the airline, there was no record of my booking. They then asked for more money and were rude when I inquired. I've reported this to the authorities to prevent others from falling victim.
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Booknfly, is a leading travel company operating under the brand Flycation LTD we are ATOL-protected and registered travel company, We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
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