DO NOT TRUST THIS COMPANYWe purchased a ticket from the uk to LA from this website, which stated luggage included. After a while we noticed we hadn't recieved any confirmation. We called the company and spoke to Nelson, who now claimed the flight we had booked was no longer available and that we needed to pay extra for luggage. They wanted to change our flight to the following day and also charge extra for luggage that was included on the flight we had booked. We could not travel on that following day as we needed to be at our destination by that date. So obviously we asked for a refund so we could purchase our flight elsewhere, they refused and stated if we did cancel we would have to pay cancellation fees. How can a company advertise a service they dont have then expect YOU the customer to pay them for not delivering as advertised.Tried calling again and spoke to John who was very rude and not helpful at all.We are currently speaking to the fraud team and have made a complaint to the financial ombudsman Absolute disgrace of a company.
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Booknfly, is a leading travel company operating under the brand Flycation LTD we are ATOL-protected and registered travel company, We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
