I am sharing my experience with the service, highlighting that the issues were not limited to a single pricing disagreement, but rather a recurring pattern of altered conditions, confusing fees, and a refusal to recognize overpayment. --- First experience (summer):
After I finalized my booking and payment, I was contacted and informed that the ticket I had purchased was a direct flight, which incurs a higher cost. I was then asked to pay an additional £700. I was presented with the option to change to a one-stop flight if I did not wish to pay the extra £700. However, even after agreeing to this change, I was requested to pay an additional £500. None of these extra fees were clearly communicated prior to my original payment. Throughout this ordeal, the terms of the booking were altered post-payment, and I faced constant pressure to pay more for the ticket to be issued. When I inquired about this and requested a refund, my request was denied. Instead, I received a voucher, which could only be utilized for a future booking with the service. --- Second experience (later booking):
Due to receiving a voucher, I had little option but to book with the service again to recuperate any value. During this second booking, the price increased at the time of booking, and I was charged twice. When I questioned the double charge, the service denied any overcharge and asserted that both charges were valid. I later learned that my ticket and my child's ticket had been intentionally separated into different tickets, resulting in multiple charges. This was not made clear beforehand, and the way the charges were presented made understanding the total cost very challenging. When I contested this and sought a refund, the service refused to acknowledge the overcharge. --- Outcome:
Unable to resolve this directly with the service, I escalated the issue to my bank. After review, the bank refunded the entire amount, confirming that the charges could not be justified as presented. --- Additional note:
At the time of writing this review, the service's website also seems to be down. --- Conclusion:
This experience involved changing booking conditions after payment, persistent demands for additional funds, splitting tickets to justify multiple fees, refusal to accept accountability, and denial of refunds. I strongly recommend anyone considering this service to exercise extreme caution and verify all booking details and prices directly with the airline before making any payment. I am sharing this account to help others steer clear of a similar situation.
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Booknfly, is a leading travel company operating under the brand Flycation LTD we are ATOL-protected and registered travel company, We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
