After making a reservation with the service, I did not receive an official confirmation email regarding my stay at a hotel. Instead, I got a vague and suspicious email about my "order" that raised numerous concerns. I called the hotel directly to verify my reservation, and the manager confirmed that my confirmation number was not in their system and was indeed fraudulent. I'm grateful I didn't actually go to the hotel, as it would have been extremely embarrassing for my children, especially since we planned to stay there for a sporting event. Now, I'm attempting to secure a full refund through my credit card company or the service's website. I'm appalled by the lack of integrity and honesty shown by this company, and I will be warning everyone I know to avoid booking with them.
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BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aids in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising which in turn allows us to show you the most relevant results for your search.
The end result is you find the property you are looking for with the minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.See more
