Review Time
Was easy to make the reservation I thought!
However, I was given an efficiency suite, costing $200 more.
This issue has been escalated to resolve. I don’t want to cancel, just get the room intended. If this was my fault, I apologize. Your customer service person was excellent!
Alfred Howard
Mark was absolutely amazing. He helped find the perfect hotel (not even where he works) that could accommodate my elderly Mom.
He was patient, and kind throughout the entire 30 minute interaction. Thank God for people like Mark. Excellent customer service. He deserves a 10 🌟 star rating.
Who the hell are these people and how did they put in on my reservation with Hilton?? this is the second time I’ve had this happen first time with Hilton. Where the hell do they come from?????? I’m a Hilton honors member I have cancellation rights with them. Whoever the hell this is will charge me one full night if I cancel. Signed pissed off
I was very upset about the fee for the reservation cancelation I feel it was a sneaky way to get additional money. I did not see anything about it until I paid the fee and then it was difficult to cancel but it say I will be refunded for the $15.63.
You have to pay attention to the fact that travel protection is automatically added to the booking. My son was on I 40 in an ice storm. I was desperately searching for a hotel and I booked. After I received and email about travel insurance. Trying to get a refund after immediately requesting it. Unfortunately for me, claim it’s too late.
Customers need to be informed about what they are booking. This was more of a 2-star motel than a hotel. The room was not worth the $120 price; it felt more like a $59.99 room at best—smelly and noisy. I will not be using this service again, as I was misled about what to expect.
I discovered this hotel promoting a rate of around $200 per night, which aligns with typical weekend rates. I provided my details based on that price. However, when I received the confirmation email, the total amount was close to $800 for just two nights. I quickly called to cancel the booking. I navigated through an automated system and requested a cancellation because the price was much higher than advertised. I was then connected to a representative who informed me that the reservation was canceled, but I was not eligible for a refund. I hadn't given a confirmation number to the automated system. After further conversation, the representative mentioned he reached out to the hotel and stated that, “upon approval,” a refund might be processed. Given the uncertainty...
I reached out to make a reservation for my grandparents who had misplaced their cards while traveling. The representative was incredibly helpful and understanding, ensuring they received a handicap accessible room and providing all the necessary details to make their arrival smooth. I truly couldn't have asked for a better experience.
After making a reservation with the service, I did not receive an official confirmation email regarding my stay at a hotel. Instead, I got a vague and suspicious email about my "order" that raised numerous concerns. I called the hotel directly to verify my reservation, and the manager confirmed that my confirmation number was not in their system and was indeed fraudulent. I'm grateful I didn't actually go to the hotel, as it would have been extremely embarrassing for my children, especially since we planned to stay there for a sporting event. Now, I'm attempting to secure a full refund through my credit card company or the service's website. I'm appalled by the lack of integrity and honesty shown by this company, and I will be warning everyone I know to avoid booking with them.
The representative was extremely helpful in securing the type of room we desired and applied the best rate for a military discount. They reviewed all the details before we confirmed and processed the payment to ensure everything was accurate.
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