bookonline.com

4.4
4.4 Based on 160 reviews

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer loca...

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Misleading Pricing and Poor Customer Service

I discovered this hotel promoting a rate of around $200 per night, which aligns with typical weekend rates. I provided my details based on that price. However, when I received the confirmation email, the total amount was close to $800 for just two nights. I quickly called to cancel the booking. I navigated through an automated system and requested a cancellation because the price was much higher than advertised. I was then connected to a representative who informed me that the reservation was canceled, but I was not eligible for a refund. I hadn't given a confirmation number to the automated system. After further conversation, the representative mentioned he reached out to the hotel and stated that, “upon approval,” a refund might be processed. Given the uncertainty...

1
Date of experience: Jan 22, 2026

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Business Details

  • BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

    BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aids in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising which in turn allows us to show you the most relevant results for your search.

    The end result is you find the property you are looking for with the minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.See more

  • email contact@bookonline.com
  • call 18552295934
  • language https://bookonline.com

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