I paid the company $2,899 in full, yet they failed to fulfill the contract. Communication deteriorated within weeks; deadlines were missed without adequate explanation. A new project manager was brought in to 'rescue' the project, but months later, many deliverables remained incomplete, and the timeline exceeded the intended marketing window. I submitted multiple refund requests during this time. The project managers often seemed unaware of my contract's scope, failed to track deliverables, and repeatedly shifted responsibilities back onto me, essentially telling me to 'handle it yourself.' After prolonged discussions about incomplete work, a senior manager closed my project and ceased communication. Customer service later informed me they were no longer required to respond. Eventually, I had to prove that seven major deliverables were unmet. After my third refund request, the company acknowledged the incomplete work and offered to finish it—over 260 days post-payment—which I deemed insufficient. I requested a partial refund, but they declined. Following that, they stopped communicating entirely. Their stated refund policy was not honored, and they breached the contract by accepting full payment without delivering the agreed services. Anyone seeking reliable and professional service should be cautious with this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Canada's Best Self-Publishing Company with affordable and reliable publishing services!
