I paid the service $2,899 in full, yet they failed to complete the contract. Communication deteriorated in just weeks; deadlines were missed with little explanation. A new project manager was brought in to "save" the project, but months later, most deliverables remained incomplete, and the timeline extended well beyond the intended marketing window. I submitted multiple refund requests during this time. The project managers often seemed unaware of my contract's scope, did not track deliverables, and repeatedly shifted tasks I had paid for back onto me—essentially telling me to “do it yourself.” After weeks of arguing over incomplete deliverables, a senior project manager closed my project and stated he would no longer respond. Customer service later informed me they were also no longer obligated to reply. I had to prove that seven major deliverables were still unmet. After my third refund request, the company finally acknowledged the incomplete work and offered to finish the job—over 260 days after payment—which I declined as it felt too late. I sought a partial refund, but they refused. After that, all communication ceased. Their stated refund policy was disregarded, and they breached the contract by accepting full payment without delivering the agreed-upon services. Anyone looking for reliable, honest, or professional service should think twice before investing their money with this service.
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