I've ordered from this company several times for UK editions unavailable in my area. While their packaging has never been great, the books usually arrived with minimal wear. Recently, however, they seem to have switched to flimsy mailers that are prone to damage. Two recent orders arrived with significant damage, and instead of offering replacements, they issued partial refunds. Customer service was polite but dismissed my concerns about the damage. When I asked for better options, they suggested I return the books at my expense for a full refund, which seems unreasonable. It's disappointing to see a decline in service quality. I hope they reconsider their packaging methods, as I may cancel my upcoming order to avoid further hassle.
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Blackwell’s was founded on New Year’s Day 1879, at 50 Broad Street, Oxford.
From humble beginnings the company has built a worldwide reputation for unrivalled customer service, specialist knowledge and a passion for bookselling.
Our mission is to become the world’s most trusted bookseller and to change lives through reading and books.
We have shops across the UK, including flagships in Oxford, Cambridge, London and Edinburgh, alongside academic, campus and other specialist shops. See more
