Review Time
Pretty ok website just extremely long shipping time and delivery time. Decent book prices, they do free shipping in Europe so that's very nice but the parcels get lost very easily and relatively often so the quite long wait for the books (if you don't live in the UK) doubles. They do send a replacement no issue or give you a refund so that's nice at least.
Ordered 2 books online and immediately had email confirmation. Recieved one book and payment taken however no payment taken for 2nd book. On enquiring via email late on Sunday night, a response was in my inbox first thing Monday morning confirming 2nd book and that payment would be taken on dispatch could not fault them at all and would 100% recommend them to anyone.
I’ve consistently had great experiences with Blackwell’s. Their website is easy to use and they have a really good variety of books, including some harder-to-find titles. Customer service has been excellent every time I’ve needed it. They have always been friendly and quick to resolve any issues that have come up. Orders arrive reliably and overall it’s a great place to buy books.
I contacted customer service about what I thought was a delayed shipment. To my surprise, a representative replied within 15 minutes. It turned out the issue was on my end (I had forgotten it was a pre-order), but the response was friendly and informative. The representative mentioned the company was just an email away for any further questions. They offer fantastic books and gifts, and I would certainly shop with them again due to their excellent customer support.
I reached out to customer service about a delayed shipment. A representative responded within 15 minutes of my inquiry. The mix-up was on my part (embarrassingly, I forgot it was a pre-order and wouldn't receive my book until March 2026), but the response was warm and informative. The representative reassured me that the company was just an email away for any further questions. While they offer fantastic books and gifts, I would definitely shop with them again just for their exemplary customer care.
I have used this company online before without issues; I prefer them over other platforms. I always find what I need at a good price, plus I have a connection to the physical store. However, this time my order was sent via an unreliable courier, and of course, it was lost. The tracking showed it was close but then stalled for a week. I received a full refund, and the online chat staff were helpful, but I don't trust the courier to deliver a replacement. I received a book from another platform within two days. Unfortunately, I won't order from them again due to the courier's unreliability.
I've ordered from this company several times for UK editions unavailable in my area. While their packaging has never been great, the books usually arrived with minimal wear. Recently, however, they seem to have switched to flimsy mailers that are prone to damage. Two recent orders arrived with significant damage, and instead of offering replacements, they issued partial refunds. Customer service was polite but dismissed my concerns about the damage. When I asked for better options, they suggested I return the books at my expense for a full refund, which seems unreasonable. It's disappointing to see a decline in service quality. I hope they reconsider their packaging methods, as I may cancel my upcoming order to avoid further hassle.
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Blackwell’s was founded on New Year’s Day 1879, at 50 Broad Street, Oxford.
From humble beginnings the company has built a worldwide reputation for unrivalled customer service, specialist knowledge and a passion for bookselling.
Our mission is to become the world’s most trusted bookseller and to change lives through reading and books.
We have shops across the UK, including flagships in Oxford, Cambridge, London and Edinburgh, alongside academic, campus and other specialist shops. See more
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