I’ve had two extremely negative experiences with this company. I tried to purchase a book 1.5 years ago and forgot about it until I made a new order for two books for my nephew’s birthday. Upon checking my account, I realized the first book was never delivered. When I contacted customer service, they said they couldn't check tracking due to the time elapsed, so they couldn't assist me. While I should have followed up sooner, I expected the company to send a replacement as a goodwill gesture. My second order took almost three weeks to dispatch, missing my nephew's birthday by over a week. I requested a refund due to the delay, but was told it wasn't possible since my order had just shipped. This seems too convenient. I will never waste my time or money on this company again and advise others to reconsider if tempted by their suspiciously low prices.
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We offer a wide range of books at competitive prices and pride ourselves on exceptional customer service. With over 15 years of experience, our dedicated team ensures accurate and efficient order fulfillment. Thank you for choosing Booksplease. We look forward to serving you.
