I am highly disappointed with the service I've received from booksy as of late ive been with booksy for the pass 8 years or so an one of the reasons I stayed on this platform was because it felt safe. As a business owner in our world today your business can rise a fall based on our reviews, businesses thrive on Reliability, quality of service, honesty an sense of trust. As a subscriber I represent Booksy an pride myself on bringing good business to the platform an I've managed to do so for the entire time that I've used the platform. Recently Booksy changed there policy which now allows clients who didn't even receive a service from you to leave a bad review on your platform which wasn't always so an from my experience in order for someone to leave a review on your profile they had to atleast receive a service from your establishment to based the review on, as a longterm paying client an subscriber to the platform there needs to be some sort of protection for us as business owners to feel safe to conduct business, an when I called customer service they treated me like a stranger an that hurt, if there's no protection for clients that are using the platform an bringing good business to your platform then what are we paying you for, this has been a terrible waste of my time. I would highly NOT recommend the use of this platform to upcoming business owners simply because your loyalty means NOTHING to them, an anyone can go on your profile even if they never made contact with you or your business an leave a bad review which initially can harm your business in the long run
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