I had an appointment booked through Booksy on 9th February at 12:00 with a barber at SPUK Studio. I was physically present at the appointment — I have proof of parking payment at the exact time and video evidence from inside the salon.
Despite this, the business marked me as a “no show” in the system. This automatically removed my ability to leave a review.
In my opinion, this raises serious concerns. If a business can simply mark a client as “no show” after a negative experience, it effectively prevents customers from leaving honest feedback.
I contacted Booksy support and provided evidence of my attendance. However, I was informed that they cannot change the appointment status without the business owner’s permission.
This means that businesses fully control the review flow, even in situations where a customer has clear proof of attendance.
As a result, the review system does not feel transparent or fair. Customers should have protection against this kind of situation.
Very disappointing experience.
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