Worst insurance company!!!!
I had an accident on Friday. I called the number provided on their app and I was told I will be contacted within 48 hours and was given a ref number. I called on Monday to check the status and was told that I do not qualify for accident cover and courtesy car, and I needed to get in touch with boom directly as they were third party. Boom do not have any number and the only way to get in touch is via chat bot.
I contacted boom via chat bot on Tuesday morning and the rep confirmed that I have comprehensive policy with them and said they can’t do anything as all claims are dealt by third party and I Need to call claims team.
It’s been 5 days since the accident and no one is taking responsibility while I’m suffering.
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