If I could give no stars it still wouldn't be bad enough. Let me tell you about this sorry company. I bought a tractor from these thieves. These liars tell me that the tractor I'm getting has been gone through with a total inspection and it is ready to go. The thieves tack on a fee that they refer to as a protection plan just in case something is not right with the tractor. It's a load of crap. Also I bought an extended warranty for $2000 just in case. A lot good it going to do me considering the bull crap they shovel to their customers. These bums deliver the tractor on our closed business day Christmas Eve at 9:00 PM ... That's right Christmas freaking eve at 9 pm at night....Instead of being with my family and enjoying them I'm waiting in the cold for their delivery driver. The next morning I came over to look at it, seeing how I couldn't see it at night and it's filthy. I mean just plain filthy. Then I see one of the tires was about flat . A big nail in it. old nail. you can tell. I crank it up and a alarm comes on....ok ... A code read out shows on the screen. low voltage. go to move it the next day and it won't move backwards. Open the hood and there is literally a half inch of soot like from a rock quarry on the engine. All the filters on it are old filters. You can easily tell that they haven't been changed. I pulled the dip stick on the transmission and the fluid doesn't touch the stick. it takes around 6 quarts of fluid to put it right. Now it is Christmas vacation week so we haven't been working so we haven't run the tractor. but the following week we are ready to use it and guess what? A new code. Alarm comes on and both exclamation marks come on. It has something to do with the Air in the intake problem. I called and I was told that because of the holidays that they would get back to me with a tech and see what they can do. 4 days later I get an email at 8 pm that I did not submit a claim within their 48 hr time frame, so they are not going to help me. What bull crap. I wasn't even open when they delivered it and neither were they!!!! Also I have been trying to talk to someone about it. I leave messages but NO ONE will call me back. So I'm telling you. Buyer Beware! This company is NOT a reputable company. The bottom line is they didn't service this tractor. It came straight from a work site, loaded on a flat bed and delivered to me. They simply lied about it being checked out before the sale. Take my advice. Stick to a actual factory dealers where they care about customer service and have a staff of techs that service the products they sell. Boom and Bucket are nothing but a bunch of half assed brokers that don't give a crap about customer service or their customers. Read their other reviews and you can see a pattern. The truth is I don't even think they see the equipment before the sale. Then after the sale they gladly give you the finger if you have a problem. I not done yet with these thieves. I'm just getting started. My next email is to the the FTC to file a claim. They need to know about this company and it's unfair trade practices. Also the finance company they use MAZO Financial will be advised of this issue. They need to be aware of Boom and Bucket business practices when they are the one holding financial bag. It is worth mentioning that this is a Ritchie Brothers affiliate. So be careful because birds of a feather. Good luck.
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