After running our portfolio on Guesty for years, switching to Boom was one of the best operational decisions we've made. The migration felt daunting at first, but the onboarding team made it seamless. They were hands-on from day one, responsive to every question, and genuinely invested in making sure our setup reflected how we actually operate, not just a generic template.The platform itself is in a different league. The AI-driven features have meaningfully reduced the manual lift on our team while improving the consistency and quality of our guest communications. Automations that would have required workarounds or third-party tools on other platforms we looked at are built right in, and it actually works the way it's supposed to.What's stood out most, though, is the support. White-glove is the right word. Our questions get answered fast, issues get resolved before they become problems, and we've never felt like just another account number. The team treats the relationship like a partnership.Since migrating, we've been able to scale our AMARI Tulum portfolio more efficiently than we could have on our old stack, and we've unlocked the ability to offer additional services to our guests that simply weren't possible before. If you're running a luxury STR operation at any real scale, do yourself a favor and evaluate Boom. You won't look back.
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