Review Time
Boom has completely transformed how I run my vacation rental business. The AI-driven automation handles so much of the day-to-day communication and operations that used to eat up hours of my time. Guest messaging, follow-ups, and workflow management all run seamlessly in the background while I focus on growing the business.
What really sets Boom apart is the support and communication. From day one, the team has been incredibly responsive and genuinely invested in my success. If I needed something custom built within the platform, they had it done within 24-48 hours — no runaround, no waiting weeks for a ticket to be resolved. Just real people who deliver.
They are constantly adding new features and pushing the platform forward in ways that show they truly understand what property managers need. It’s not just a tool — it’s a partner in your business.
Most importantly, Boom has given me something no other software ever has: my time back. I’m able to spend more time with my son, travel, and actually have a life outside of this business. That’s priceless.
If you’re a property manager serious about efficiency, guest experience, and scaling without burning out — this is the platform you’ve been waiting for. I can’t recommend it enough.
After running our portfolio on Guesty for years, switching to Boom was one of the best operational decisions we've made. The migration felt daunting at first, but the onboarding team made it seamless. They were hands-on from day one, responsive to every question, and genuinely invested in making sure our setup reflected how we actually operate, not just a generic template.The platform itself is in a different league. The AI-driven features have meaningfully reduced the manual lift on our team while improving the consistency and quality of our guest communications. Automations that would have required workarounds or third-party tools on other platforms we looked at are built right in, and it actually works the way it's supposed to.What's stood out most, though, is the support. White-glove is the right word. Our questions get answered fast, issues get resolved before they become problems, and we've never felt like just another account number. The team treats the relationship like a partnership.Since migrating, we've been able to scale our AMARI Tulum portfolio more efficiently than we could have on our old stack, and we've unlocked the ability to offer additional services to our guests that simply weren't possible before. If you're running a luxury STR operation at any real scale, do yourself a favor and evaluate Boom. You won't look back.
Boom has completely transformed how I run my vacation rental business. The AI-driven automation handles so much of the day-to-day communication and operations that used to eat up hours of my time. Guest messaging, follow-ups, and workflow management all run seamlessly in the background while I focus on growing the business.What really sets Boom apart is the support and communication. From day one, the team has been incredibly responsive and genuinely invested in my success. If I needed something custom built within the platform, they had it done within 24-48 hours — no runaround, no waiting weeks for a ticket to be resolved. Just real people who deliver.They are constantly adding new features and pushing the platform forward in ways that show they truly understand what property managers need. It’s not just a tool — it’s a partner in your business.Most importantly, Boom has given me something no other software ever has: my time back. I’m able to spend more time with my son, travel, and actually have a life outside of this business. That’s priceless.If you’re a property manager serious about efficiency, guest experience, and scaling without burning out — this is the platform you’ve been waiting for. I can’t recommend it enough.
We wanted to share an honest review of working with Boom since October 2025. Initially onboarding and support was great, moving from another channel manager it seemed great. The sales call really gave us a full understanding of some cool features we already had but they were not in sync with our current channel manager.The team continued to try and support us and we saw a change of account manager, weekly support calls and everything slowly started slowing down. Responses got slower, support got less adequate. We feel like we've been left to swim in deep waters.The problem we've found is the amount of bugs, clunkiness and errors being shown from boom. We have lost thousands in revenue due to deposits not being paid correctly.We was told by our account manager their Profit & Loss reports were correct when they blatantly weren't correct. I mean how can you pay an Owner £5,600 when they've only been achieving £120/night. This advice nearly cost us thousands too. We were adamant the reporting was wrong and Boom didn't want to accept we was right that there was a mistake on the system (An expensive one I might add).We've found our team are bringing up problems daily, support has become non existent and YET we are the face of their testimonials with our video on their website.They put more effort in to getting us to make them testimonials than what they have actually put in ensuring we're running as a business. If the product was good we wouldn't be here making this review.We were promised we would have all our old booking data added on by the developers. Originally this was planned to happen from day one then this was on the basis we completed the testimonial to good ability after we agreed to (we want a healthy relationship with our CM but that didn't go as well as planned)Well... we completed the testimonial guess what? A couple weeks later and that promise wasn't followed.Owner payout reports showing inaccuracies, UI Interface glitches, constant devlopment changes causing bugs. A sold promise that was never fulfilled.We work with many large companies all across the UK and these companies have not had the extent of problems we've had to face.Overall when working with a channel manager / PMS we’d expect this to be our source of truth within the business. Booking Analytics, Reservation Data, Automations and basic functionality. However due to the extreme amounts of development still ongoing, amount of bugs and lack of accountability we’ve been forced to figure alternatives out and piece our business together to stay operationally effective. Really disappointed, we was really excited to work with boom.
Boom has really elevated our experence as property managers. The Front office team is now available to deal with making our guests happy, rather than dealing with repetitive stuff. There is also accountability and visibility on who is doing what by when. So happy to have BOOM and the team to support us on our hourney
Today we manage around 50 listings in 2 different countries. We have been in the industry for almost a decade.We worked with several different PMS along the way; the last one was Guesty.The big advantage Boom has is that they built a solution for the pain they had as professional operators. Means they know a lot about the issues of their users. The back office is not a match for any solution in the market. The guest communication tools, review system, task, ai usage, at the highest level.They don't have the best channel manager in the business; The guest experience is currently under a new development(Nov 2025) so hopefully it will be better.The inner-pricing tool is pretty good, but you have connections to Wheelhouse or Pricelabs if you prefer more professional revenue management software.The AI agents towards the client's side, and the inner AI agent towards our team, are big game changers for us. It's an amplifier for our team's abilities.For the time being, we don't know of any better solution in the market. We have been their clients for 2.5 years now, and we are happy to see the progress and where they are going
I manage around 50 properties, and Boom is our PMS.I’ll be honest — consolidating everything into a single platform wasn’t trivial at first. There was a learning curve, and switching away from multiple tools took some adjustment.That said, once we were fully onboarded, a lot of things started to click. Having operations, guest communication, reporting, and automation in one place gave us much better visibility and significantly reduced manual work.Highly recommend it for operators at scale.
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