We wanted to share an honest review of working with Boom since October 2025. Initially onboarding and support was great, moving from another channel manager it seemed great. The sales call really gave us a full understanding of some cool features we already had but they were not in sync with our current channel manager.The team continued to try and support us and we saw a change of account manager, weekly support calls and everything slowly started slowing down. Responses got slower, support got less adequate. We feel like we've been left to swim in deep waters.The problem we've found is the amount of bugs, clunkiness and errors being shown from boom. We have lost thousands in revenue due to deposits not being paid correctly.We was told by our account manager their Profit & Loss reports were correct when they blatantly weren't correct. I mean how can you pay an Owner £5,600 when they've only been achieving £120/night. This advice nearly cost us thousands too. We were adamant the reporting was wrong and Boom didn't want to accept we was right that there was a mistake on the system (An expensive one I might add).We've found our team are bringing up problems daily, support has become non existent and YET we are the face of their testimonials with our video on their website.They put more effort in to getting us to make them testimonials than what they have actually put in ensuring we're running as a business. If the product was good we wouldn't be here making this review.We were promised we would have all our old booking data added on by the developers. Originally this was planned to happen from day one then this was on the basis we completed the testimonial to good ability after we agreed to (we want a healthy relationship with our CM but that didn't go as well as planned)Well... we completed the testimonial guess what? A couple weeks later and that promise wasn't followed.Owner payout reports showing inaccuracies, UI Interface glitches, constant devlopment changes causing bugs. A sold promise that was never fulfilled.We work with many large companies all across the UK and these companies have not had the extent of problems we've had to face.Overall when working with a channel manager / PMS we’d expect this to be our source of truth within the business. Booking Analytics, Reservation Data, Automations and basic functionality. However due to the extreme amounts of development still ongoing, amount of bugs and lack of accountability we’ve been forced to figure alternatives out and piece our business together to stay operationally effective. Really disappointed, we was really excited to work with boom.
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