bootbarn.com

2.4
2.4 Based on 100 reviews

...

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Patricia Fuller
Allen Park, MI store.

The Customer Service main department was terribly rude and of no help for an error that occurred for an online purchase, routed to a store 4 hours from me! Thank God for the manager and staff at the Allen Park, MI store. They were so helpful, courteous, and professional in finding a resolution, in which the main customer service representative said there was "nothing we can do". Where there is the will, there is the way. There are may other online stores with the same products, so it would be wise to educate the phone representatives on how to provide customer service like the Allen Park store in Michigan!

5
Date of experience: Feb 15, 2026

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