Review Time
Done business here before but never again. Made a mistake and emailed multiple places within seconds, but they shipped anyway. Now I will return but charged $10. I bought the same product today at Tractor Supply for $10 less......I will never buy from boot barn again. Don't waste your time on a reply...so many better options.
Done business here before but never again. Made a mistake and emailed multiple places within seconds, but they shipped anyway. Now I will return but charged $10. I bought the same product today at Tractor Supply for $10 less......I will never buy from boot barn again. Don't waste your time on a reply...so many better options.
Went into the new Asheville store no one around. No one offered any help while shopping asked for the bathroom keys lady looked at them then said “well you gotta have the key” never haven’t offered to unlock them for me. When checking out they just wanted name and email more than anything and bought 257 dollars worth of stuff found out in the way home they had the pair of pants I bought was on sale 2 for the same price online no one thought to mention it…. But they got my email for them advertising. Johnson city store is wayyyyyyy better. Will go there from now on
Worse customer service ever! Couldn't get anyone to help find what I was looking for. Just told us to look. Couldn't get anyone to dressing room, Couldn't get conversation or even a flippin smile. Just felt like they didn't give a crap. Very upset. I know not to go there again. It sucked!! Made us feel we were beneath her. If you don't have the personality to work with the public then move on. As its going to cost boot barn in the long run. Has with me! I'll stop ranting as I'm trying to be nice as possible even though I don't want to be. I don't normally let people ruin my day, but right is right, wrong is wrong! And today was so wrong!! I've spent my last dime in there. I will go else where.
1 Star – Unacceptable Customer ServiceI called the Boot Barn in Medford to confirm they had my size and to clarify their exchange policy for unworn boots. I was told they would not exchange them.After verifying on their website that unworn boots can be exchanged, I called back and politely asked for a manager. The employee responded, “Don’t come here and do not call here again.”No attitude on my end — just a simple policy question. Completely unprofessional. I had to contact corporate to get an answer.Hopefully they will send me the larger pair and a return label like they said. If so, ill update my review.
The Customer Service main department was terribly rude and of no help for an error that occurred for an online purchase, routed to a store 4 hours from me! Thank God for the manager and staff at the Allen Park, MI store. They were so helpful, courteous, and professional in finding a resolution, in which the main customer service representative said there was "nothing we can do". Where there is the will, there is the way. There are may other online stores with the same products, so it would be wise to educate the phone representatives on how to provide customer service like the Allen Park store in Michigan!
It honestly amazes me that the staff here works on commission (or at least earns a percentage of sales) because they certainly do not act like it.I have shopped at this location multiple times and have spent hundreds of dollars in a single visit, thousands over time. Every time I come in, I am polite, patient, and respectful. I smile, say excuse me, and ask for help when needed. Yet on more than one occasion, I’ve been met with rude behavior or attitudes that make me feel like I’m inconveniencing the staff by simply asking a question.Today was the final straw. I forgot that I had a gift card and had already paid cash. The gift card did not cover the full amount, so I politely asked if the sale could be redone so it could be applied. I was told no. There was no effort to help, no solution offered, no customer-service attempt whatsoever. I was met with a dismissive attitude that made the interaction unnecessarily uncomfortable.So tomorrow I will be returning everything and repurchasing using my gift cards, and I will not be stepping back into this store again.The products themselves are great. I genuinely love the clothing and quality. But customer service matters! especially when you work on commission. If you are earning from sales, you should be going above and beyond, not acting bothered by the customers who are funding those commissions.Very disappointing!!
My wife purchase a pair of boots they fit slightly tight at instep we ask if they could stretch them and that she needed them back by Thursday here it is Wednesday and they just now put them to stretch. They told us that the boots would need 72 hrs to stretch it has been 3 hrs. Spoke to manger she was no help. Store location Burleson tx
Absolutely awful. I ordered a pair of boots which arrived promptly in 4 days, from US to UK. From that point on, it’s been a very painful experience. The very same day I emailed customer service asking how I make a return as the boots were too slim-fitting. No reply. Emailed again 2 days later. No reply. Called their number, no answer. Emailed again 2 more times. No answer to any of my emails. Decided to resort to good ol’ instagram, at the same time raised a dispute with my bank. Coincidentally, I got a reply to my insta post after a few days, and finally got a return label, within a day of contacting my bank. I had a query again, so posted another message, still waiting for a reply to that one. The customs labels put the boots at £147. Bear in mind I paid £190. So far I’m down £43. I posted back the boots, tracked of course. That cost me £40. I make that £83 so far. I can’t wait for the next installment but needless to say I won’t be buying from them again, even when I visit the US. I’ve already spoken with my bank again, who are waiting with baited breath to see how much I get as a refund. I didn’t even try the boots on as it was really clear they were too slim for me. The whole experience has been terrible and not a lot of customer service going around. Shame on you Boot Barn.
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