Absolutely awful. I ordered a pair of boots which arrived promptly in 4 days, from US to UK. From that point on, it’s been a very painful experience. The very same day I emailed customer service asking how I make a return as the boots were too slim-fitting. No reply. Emailed again 2 days later. No reply. Called their number, no answer. Emailed again 2 more times. No answer to any of my emails. Decided to resort to good ol’ instagram, at the same time raised a dispute with my bank. Coincidentally, I got a reply to my insta post after a few days, and finally got a return label, within a day of contacting my bank. I had a query again, so posted another message, still waiting for a reply to that one. The customs labels put the boots at £147. Bear in mind I paid £190. So far I’m down £43. I posted back the boots, tracked of course. That cost me £40. I make that £83 so far. I can’t wait for the next installment but needless to say I won’t be buying from them again, even when I visit the US. I’ve already spoken with my bank again, who are waiting with baited breath to see how much I get as a refund. I didn’t even try the boots on as it was really clear they were too slim for me. The whole experience has been terrible and not a lot of customer service going around. Shame on you Boot Barn.
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