I ordered a package deal with various brush heads and received it on Fri 28th Nov. Upon opening, everything was fine except for the original brush head attached to the device; it was bent and misshapen. I emailed the company with photos as evidence shortly after delivery (thankfully I checked right away!). So far, I’ve only received a message stating they will investigate. You’d think the photos would suffice, especially since I reached out immediately after receiving the package. No timeframe has been provided, and my follow-up asking for an update has gone unanswered. It’s been a week, and I expected this to be resolved by now. I feel ignored. I’m giving 2 stars primarily due to poor communication, and honestly, the product seems of low quality, though maybe acceptable for the sale price. I only purchased it because it was requested as a Christmas gift. Edit: I finally got a response stating that “the bristles will return to form once used and slightly wet.” This is meant to be a Christmas gift, making it embarrassing to present a subpar product. Proceed with caution!
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Boot Buddy cleans all types of muddy footwear wherever you are. Whether playing football, rugby, lacrosse or golf, hiking up a hill or mucking out stables.
