I truly regret my first purchase with this company. I bought the item in time for Father’s Day on 29th May, and it was shipped the next day, which was impressive. However, the courier has let them down. It sat at the depot until 5th June when I contacted the company for help. I received a reply four days later asking me to wait another three days for an investigation. Today, I got a response stating they’ll accept the investigation and that the courier will process a claim, provided I sign a document in writing. Only then will I receive a replacement. This seems like a waste of resources. The document is lengthy and makes the customer feel suspicious, implying that any false claims could lead to prosecution. This feels extreme for an order that hasn’t even been marked as out for delivery and for a product likely costing only a few pence compared to the £20 I paid. The entire experience has been dreadful, prompting me to request a refund, which I’ve been told will take 15 days. By the time I receive it, this whole fiasco will have lasted a month since my order, and now I need to find another Father’s Day gift with only a few days left! Please don’t waste your time or money with this company. The representatives are polite, but their priorities do not align with customer support.
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Boot Buddy cleans all types of muddy footwear wherever you are. Whether playing football, rugby, lacrosse or golf, hiking up a hill or mucking out stables.
