I had a terrible experience with customer service. DO NOT USE THIS WEBSITE! I ordered a device on May 21st to ensure it arrived in time for Father’s Day. I’ve been waiting three weeks for it. It was supposed to be delivered last week, but after two weeks of waiting, I spoke with a representative who claimed there had been a failed delivery attempt, which was untrue, as I was home all day. He assured me it would be delivered on Wednesday, but it wasn’t. I received the same excuse for Thursday as well. I emailed twice on Friday, and my emails were ignored. Today (Monday), both my emails and a direct message sent via social media have gone unanswered. I’m extremely frustrated that they are withholding my refund, which I requested last Thursday, and they are ignoring all my communications. I strongly advise against ordering from this website. The customer service is subpar, and the refusal to acknowledge my order or process my refund feels fraudulent. I will be contacting the relevant authorities about this issue.
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Boot Buddy cleans all types of muddy footwear wherever you are. Whether playing football, rugby, lacrosse or golf, hiking up a hill or mucking out stables.
