The staff were friendly and welcoming as always. They had all the additional items I needed for my Christmas shopping, and they were cheerful and helpful while I collected my order. However, the duck I ordered months in advance was rock solid and completely frozen. I reached out to the order line and received a brief apology, despite paying for a fresh duck as advertised. I could have purchased a frozen one much earlier. Overall, I am quite disappointed and hope no one gets ill from the poultry.
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