This review is about the cafe at Booths Longton. My friend and I stopped to do some shopping and decided to have lunch afterwards. The cafe may have been understaffed on the day we visited. However, every aspect was terrible. The service was awful. The food was awful and the cutlery was filthy. I would not recommend this supermarket cafe at all. They were unorganised and appeared to have run out of even the basics. Historically I’ve been a big supporter of booths, but this was an awful experience. We ordered two cheese on toast and two teas. The food took ages to arrive and when it did it was nothing like described on the menu. I left mine and my friend barely touched hers. We were going to complain but we’d already had to queue for 20 minutes to order, then we had to ask for clean cutlery as what we’d been given had not been washed properly. Other customers were also complaining and one customer even resorted to buying a sandwich from the store to eat in the cafe because the cafe had run out of everything she’d asked for. The cafe was cold, dirty and uninviting. I’ve given a two star review not for the cafe but for other store staff who were pleasant and helpful.
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