Hello David,I am writing to follow up regarding my previous review and your offer of assistance.I understand that the holiday season may have slowed down processing times. However, this cannot justify a delay extending over nearly an entire quarter.As of today (23/02), and despite two follow-ups that have remained unanswered, I am still waiting for an update concerning my Dubarry boots, which have been leaking after two resoling repairs. This situation is unacceptable given the financial investment this product represents, in addition to the repair costs incurred.What is particularly disappointing is the complete lack of response, especially as I had previously praised the responsiveness of your customer service, which is now completely ignoring my emails.Could you please let me know who is currently able to respond and handle my case promptly?I look forward to your swift reply.
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Your trusted destination for premium boot restoration and care. At The Boot Repair Company, we understand the unique bond between individuals and their favourite pair of boots. Whether it's a cherished family heirloom, a reliable work companion, or a stylish fashion statement, we believe that every pair of boots deserves the utmost care and attention.
