Update - I visited the location this morning to check on my package one last time before escalating my claim. To my surprise, I found my 'missing' package in the 'Click and Collect' section, despite being told multiple times that it wasn't there. The staff seemed to only check the system instead of physically verifying the package's presence. There appears to be a significant issue with their system or the way staff manage collections. Moving forward, always insist on a physical check for your package instead of relying on the system. This entire process has been extremely stressful, compounded by inadequate customer service. Original: I placed an order for several items on 4 November for Click and Collect, totaling €110. My order was split into two packages. Only one item was delivered to the store, which I collected. I never received notification that the second package was ready for collection. After several visits to the store, I was told it wasn't there. I contacted customer service, and after numerous emails, they informed me that my claim had 'failed internal checks' and was rejected. They insisted that a thorough investigation was conducted and that the package was delivered correctly. While it may have been delivered to the store, that doesn't mean it reached me. Since I never collected the second package, how can they prove that I received it? This should be a crucial aspect of any investigation. I have requested details to file a formal complaint, as I am out €103. I am extremely frustrated at this point and even more so upon discovering countless similar experiences online.
Claim your business profile now and gain access to all features and respond to customer reviews.
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.See more