I ordered a thermal hot brush for delivery on December 4th, intended for December 12th. The expected delivery date was on or before the 11th, but it never arrived. I contacted customer service multiple times, and they all gave the same generic response with no understanding of the inconvenience caused. They told me to wait another SEVEN days. This is outrageous. They wouldn’t assist me until the 7 days passed, even though tracking indicated there was no package. I requested a new tracking number, but they ignored my request. After the 7 days, I waited 30 minutes only to be told they were out of stock and it would take at least TWO WEEKS for a replacement. There was no compensation offered for this significant inconvenience. I will never order from here again and recommend others do the same.
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Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.See more