bootsthechemist.co.uk

1.8
1.8 Based on 21 reviews

...

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HP16
Once a trustworthy pharmacy, now disappointing

My local chemist has become increasingly frustrating. It used to be reliable with a committed staff, but now it feels like everything has deteriorated. I used to receive timely updates on prescriptions, but now it’s unpredictable. Often, they have my prescriptions but take an excessive amount of time to prepare them. I've arrived after being told they're ready, only to find only part of my prescription. The management of the service is disappointing, and staff often suggest returning the next day without acknowledging the inconvenience of my trip. This morning I was told everything was ready, but later I was told I must have misunderstood. It’s disheartening to see some staff members being obstructive and unhelpful. This pharmacy has fallen from grace.

1
Date of experience: Jan 09, 2026

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