Purchased my item 17/4/2023 (onyx Tab Ultra), it was posted out to me on the 19/4/2034 and stated it would take 3-5 working days.By 26/4/23 it was obvious item had not arrived. Contacted Boox Service Team (BOOX Help) on 27/4/23..no response. further update requests made on 28/4/23 and 4/5/23 with a reply on 4/5/23 apologising for non response and asking me to contact THEIR courier Royal Mail. They also stated the following, "Please kindly note that we will only arrange a reissue or refund after we have received proof of loss from the recipient or the claim has been paid by Royal Mail. Thank you for your understanding and cooperation."May I add that through this period, their OWN tracking website only showed that the package was out for delivery. No delivery or signed for update shown on the site). This is still the status till today as I type this. Royal Mail have confirmed in writing non delivery of the item and I submitted the letter to the seller. The seller then requested I continue with the lost item process at which point my patience completely ran out.I have now been forced to submit a chargeback request for my money via my bank and I am looking to purchase a similar product from a competitor. Steer well clear. Awful experienceRegardsChris D
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