I like Boozt and their products - the quality is good. However, my experience with customer service and the returns system has been very frustrating.
I recently received a “Fair Use” email claiming I return items too often and mentioning that items should be retained on orders of at least €35. Some returns were due to Boozt sending the wrong product, and others are only for items that did not fit me properly, despite ordering my usual size. My long-standing account also shows many larger purchases, so I am clearly a responsible customer.
Customer service can feel automated, inattentive, or even rude. Replies often just repeat rules instead of helping, showing a lack of customer focus.
Rather than pressuring customers not to return items, Boozt’s Customer Success Management should improve the internal system to reduce returns, for example by providing better sizing guidance (runs small/large for example) or clear size suggestions. Improvements should focus on supporting customers and preventing unnecessary returns, not punishing them for using normal online shopping rights.
Summary: great products, poor customer success management and sometimes rude service. Boozt needs better staff training and a Customer Success approach that helps loyal customers, not pressures them.
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