In short: their communication is unclear and condescending. They have at least one product they claim to have, but they don't, and they take credit for resolving the issue themselves. I ordered a moisturizer and received a different one that caused irritation. When I contacted them, they insisted I return the incorrect product first before discussing a solution. This raised a red flag for me, as a refund should be straightforward. I refused to send anything back until a clear resolution was provided. Their responses were condescending, and they acted as if they had always intended to offer a refund, which was not communicated until later. They provided a link that redirected me and logged me out of my account. They claimed the products needed to be 'well packaged' without explaining what that meant. My frustration grew as they repeatedly stated they didn't have the correct product, yet the product page remained online as 'in stock.' This suggests they are offering items they don't actually possess. After all my efforts, I finally received a refund, but I will never shop here again due to their frustrating customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bij Boozyshop shop je unieke makeup merken voor scherpe prijzen.
Onze collectie is altijd up to date, bevat de nieuwste merken en producten van over de hele wereld.
We staan voor snelle levering, persoonlijke service en net dat beetje extra wat je niet verwacht.
Vóór 20:00 uur besteld is de volgende dag al in huis!
Vanaf 40 euro wordt je bestelling gratis bezorgd!
Bestel je voor meer dan 30 euro kun je zelf je gift uitkiezen!
Advies nodig? Spreek het Boozyshop team aan in de chat.
Shoppen bij Boozyshop is een echt feestje!See more
