In short: their communication is unclear and condescending. They have at least one product they claim to have, but they don't, and they take credit for resolving the issue themselves. I ordered a moisturizer and received a different one that caused irritation. When I contacted them, they insisted I return the incorrect product first before discussing a solution. This raised a red flag for me, as a refund should be straightforward. I refused to send anything back until a clear resolution was provided. Their responses were condescending, and they acted as if they had always intended to offer a refund, which was not communicated until later. They provided a link that redirected me and logged me out of my account. They claimed the products needed to be 'well packaged' without explaining what that meant. My frustration grew as they repeatedly stated they didn't have the correct product, yet the product page remained online as 'in stock.' This suggests they are offering items they don't actually possess. After all my efforts, I finally received a refund, but I will never shop here again due to their frustrating customer service.
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