The returns procedure seems intentionally challenging—there's no readily available label, requiring you to send an email first, then enter a chat where you get kicked out if inactive for just one minute. After that, you receive a label for which you have to pay. Unfortunately, this falls far short of what a proper customer experience should be in today's standards.
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BORDERFREE
Unlimited global access, one seamless fashion platform: welcome to today’s Borderfree.
Effortlessly delivering worldwide design to your front door and eliminating the inconveniences of global shopping — the refreshed and relaunched Borderfree exists for the joy of fashion and connection.
With just a few clicks, you can shop like a local anywhere (think of Borderfree as your fashion boarding pass to everywhere, all at once). From Tokyo to Milan, London to New York, we are home to 200+ leading global brands — including luxury department stores, contemporary labels, athleisure leaders, big names in beauty, and the newly-discovered independents you can’t believe you’ve never heard of.
TRUST SAFE & SECURE
Your safety and shopping experience are our #1 concerns.
Thanks to Global-e, you can shop on Borderfree with confidence and peace of mind!
Global-e’s reputation for E-commerce security ensures a reliable and safe checkout experience while also ensuring you get special offers from the brands you know and trust.See more