I ordered a dress with the expectation it would arrive within 3-7 days as outlined on the site. However, after 10 days and no communication despite mails and messages sent via chatbot,(there is no phone number to call). I was finally told the item was on back order so as soon as it was ready it would be sent express delivery. The item was eventually sent more than 2 weeks after the order was first made. I then received a call from customs telling me if I wanted to claim the dress I owed £70. The dress cost £199. I chose not to accept dress given it was so late and all the issues encountered so it was returned as unclaimed. A refund was issued minus the customs costs. So all in all I am left out of pocket and still minus a dress. All I would advise if you choose to purchase from this shop then make sure to be prepared that you will not be told the item is on back order. Communication is ad hoc and significant customs fees will be charged in addition if ordering to the UK.
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