I recently had an incredibly frustrating experience with Born in Stockholm that I feel compelled to share, hoping to warn others (especially customers, like me, who are based outside the EU) about the appalling service I received. This was my first concert experience, and I spent a lot of time researching to find a high-quality and unique concert outfit. It was also quite expensive, which made the outcome even more disappointing.Order Delays and MiscommunicationI placed an order with Born in Stockholm about a month before my event, anticipating delivery within the 7-14 days as promised. However, my order arrived a shocking 5 weeks and 2 days later! This egregious delay meant that the item I ordered arrived after the event I'd bought it for and was rendered useless by the time it finally arrived. As someone who doesn't frequently attend concerts, raves or festivals, I have no occasion to wear this.Lack of TransparencyDespite multiple attempts to cancel the order due to their failure to meet the delivery timeframe, I was met with resistance and excuses. Born in Stockholm claimed that my order was a "back order," which was allegedly indicated on their website and in the shopping terms. However, I found no such indication on my receipt or during the checkout process.Inadequate Customer Service and Refusal to Cancel OrderThroughout this ordeal, I had to reach out to customer service repeatedly. Initially, I was offered the option to switch to a different color, but there was no concrete solution to ensure timely delivery. When it became clear that the outfit wouldn't arrive in time, I requested a refund. Unfortunately, their response was dismissive and unhelpful, insisting on store credit or an exchange instead of a refund, even though the fault was entirely theirs.Even after explaining that the item would no longer serve its purpose, Born in Stockholm refused to cancel the order, stating that they do not cancel orders once processed. This rigid policy is highly inconvenient and unfair to customers, especially when the company fails to deliver on their promises.Thankfully, my credit card credit the amount to my account so I am okay in the end, but I wanted to warn others to stay away from this company.TL;DRAvoid Born in Stockholm at all costs. They failed to meet their delivery promises, offered poor communication, and provided unhelpful customer service. Save yourself the hassle, stress, and disappointment – look elsewhere for your rave/concert/festival needs.
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