I placed an order on January 16. The parcel appears to have been shipped but then stopped in Madrid, where it has remained ever since, with no tracking updates.I tried to contact the company via chat on Monday, Tuesday, and Wednesday, without receiving any response. On Wednesday I also sent an email to their support address. On Thursday, I finally received chat replies — in Spanish, despite the fact that I had written in English — with unclear and irrelevant messages referring to “Black” returns and stating that they are unable to keep up with chat requests due to high demand.A few points need to be made: 1. If a company cannot manage its live chat, it should be disabled. 2. If a customer support email address is provided, a minimum response time should be guaranteed. Not receiving any reply within 24 hours is unacceptable.The issue is not the shipping time — I am perfectly willing to wait even a month. The real problem is the consistently absent customer service, and when it does respond, it is superficial, confusing, and rushed. Had I not purchased from this company before, I would have genuinely suspected a scam.For this reason, I will never purchase again from a company that clearly does not understand the value of proper customer support.
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We are an athleisure brand that helps our growing community to find their balance. The best technology to cover your daily workouts with our leggings and tops. Our garments are composed by 90% of sustainable fibers that hardly need water in their process. Maximum elasticity and compresive to highly perform and free movements.
