(Note: I wrote this review on Boroux's website but it does not show. They are showing mostly 5 star reviews and filtering out the rest!) After days of thorough research into water filteration systems I purchased the Boroux system with two sets of filters, but a replacement was sent because the black rubber washers on all of the filters emitted a strong car tire rubber odor. These rubber washers had also stained this rubber odor onto the surrounding plastic base, the filter inlet, and the gasket of the filters while sitting in the packaging, and I found no amount of washing made a difference in reducing this odor. Customer service responded very quickly through email and assured me that replacements usually resolve this problem, but this was unfortunately not the case. Either this company needs to: 1. Resource the material used for those washers 2. Find a better quality manufacturing partner to make them 3. If neither is possible then it unfortunately comes down to a flaw in their product design. I can never recommend this to anyone who has a sensitivity or concern for smell or taste in their drinking water as the rubber odor pervades in the water even after countless washes and changes of water. Even though Boroux's team shows again and again that they have a proactive approach to certifying their filters and systems with third party testing, it doesn't mean anything if you are left with unpleasant experiences from four sets of their filters. After 22 email exchanges and hours of trying all I could do to make this system work, the odor persisted, ending in a very disappointing and time consuming experience. Other things to note: Even after thoroughly washing and letting the stainless steel chambers air dry completely, once assembled, both chambers emit a metallic scent even though stainless steel should be scentless. The filter's garket had quite a bit of resistance when screwing onto the filter's stem inlet, and I noticed after screwing it off the last time that the stem inlet had shed tiny black pieces of plastic onto my fingers in the unscrewing process. The hole plugs that sit in the water in the upper chamber are made of plastic, even though plastic free alternatives to these parts exist. I thought the reason for the stainless steel body was to remove as much water contact to plastic as possible, even if the plastic is BPA free. Among the email exchanges with Katie, the Boroux Expert, she used phrases like the one following that sounded unnatural: "Can you advise is the stainless steel water view spigot experiencing any issues?" She also returned some emails asking me the same thing I had written explaining to her in the prior email, as if she didn't read or understand what I had written at all. Some exchanges were smooth, but some were not.The stained rubber odor from the plastic parts of the filters, metallic scent from the stainless steel body, and the shedding of plastic from the filter's stem inlet; For a water filteration system that's supposed to remove contaminants from the water, this is completely unacceptable! These parts that are made in China have serious issues in quality control from what I have experienced in the two systems and four sets of filters that were sent to me. I fear I would be contaminating my water further by using this product! Since I had such high hopes for Boroux's water filteration system, this was terribly disappointing.
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