Washer/dryer stopped working 3 and a half week ago. Engineers were sent twice. The first time, a week's waiting time, and machine stopped working straight after the engineer has left with loud noises and then the 2nd time it took two weeks for them to send one, as one engineer per area and that one was ill (you can't call staff illness "unforeseeable circumstance " by the way. Your business model certainly should have considered it.)
The 2nd engineer came and did some work on the hose. The day after, machine stopped draining again. Then that's my third time having to drain the machine manually. Rang them, been given another 8 days waiting for the 3rd visit, putting the entire breakdown time to over 4 week and 2 days.
The lady over the phone was very sympathetic, but can't tell me how many visits will be said "enough is enough". Who will be liable for my 4 weeks trips and spending in the laundrette - hit £150 already still another week!
She said she'd escalate the case and to see if they could expedite the visit. 5 days have passed and nothing was heard.
What if the 3rd time this still can't be fixed? I made a formal complaint to our insurance company, it's via John Lewis Protective Plus.
Ref: WS20093898 - 26FQII.
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