Review Time
The call centre was second to none when registering the hob, very friendly and very confident.
The hob itself is brilliant and the electrian who installed said it was a good choice.
New kettle and toaster ....great electrical items for a little refresh in the kitchen. Excellent quality and look great. Delivered as within the time allocated, as expected. Thank you
Washer/dryer stopped working 3 and a half week ago. Engineers were sent twice. The first time, a week's waiting time, and machine stopped working straight after the engineer has left with loud noises and then the 2nd time it took two weeks for them to send one, as one engineer per area and that one was ill (you can't call staff illness "unforeseeable circumstance " by the way. Your business model certainly should have considered it.)
The 2nd engineer came and did some work on the hose. The day after, machine stopped draining again. Then that's my third time having to drain the machine manually. Rang them, been given another 8 days waiting for the 3rd visit, putting the entire breakdown time to over 4 week and 2 days.
The lady over the phone was very sympathetic, but can't tell me how many visits will be said "enough is enough". Who will be liable for my 4 weeks trips and spending in the laundrette - hit £150 already still another week!
She said she'd escalate the case and to see if they could expedite the visit. 5 days have passed and nothing was heard.
What if the 3rd time this still can't be fixed? I made a formal complaint to our insurance company, it's via John Lewis Protective Plus.
Ref: WS20093898 - 26FQII.
Having bought the usual Bosch equipment for our new kitchen, it was useful to be able to register them online.
Meeting a Repair for the microwave. It was easy to book a Service technician who came within the week and fixed it within seconds!
The Bosch equipment works very well and the website is useful for a number of things example recipes, reviews and registering for guarantee.
so ive purchased from them before and had a half decent experience, this time round it was a complete nightmare, the courier somehow lost the package from the van right at the end of the delivery window, the courier has escilated the issue twice now. bosch live chat rep told me they cant contact the courier for data saftey reasons, after writing my review on trust pilot i magically got an email from bosch customer support saying they were in contact with yodel, so now im getting mixed information.. its now past the person's birthday who the present was for, i wouldnt mind as much but i had a good 7 day delivery slot before there birthday and it was on a next day.. once it goes missing though you cant cancel the order untill you refuse delivery, they cant send you another one out incase the first one turns up.. i would honest suggest you dont buy direct from bosch, if you cant bring your self to buy a toshiba and you really have your have heart set on a bosch appliance check if currys or AO or anybody else have it in stock and buy from them rather than going direct.
I asked for information about transferring a warranty to a new owner of an appliance. After a short exchange of messages on WhatsApp I received the information I needed to tell the new owner.
I have quite a lot if Bosch appliances,if I need to get an engineer (,which is not often over the years) they arrive when they say,are very friendly and helpful,a credit to the company.
On the 26/01/26 at 4:30 pm I was speaking to a customer service guy his attitude was so stink we almost have a argument over a i book a engineer to come and have a look on my boiler he's tell me the job is 2 hours and he's not doing so he leave and never work on it I call customer service and the guy attitude i have to cut the phone off
Reaching out to Customer Support was simple and convenient. I opted to communicate via messaging. I encountered an issue with a product bought in 2024, and the representative was incredibly helpful, resolving the problem immediately. A replacement unit has been ordered for me without any hassle. I am very impressed with the service I received; it was a positive experience that makes me consider this company for future purchases.
The support team has been outstanding. I reached out twice with inquiries regarding my appliance, and on both occasions, I received exceptional assistance. My requests were handled promptly and with great professionalism. I would highly recommend this company, as they are quick to help resolve any issues.
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