I encountered extremely disappointing customer service. An 18v battery failed to charge just two months after buying it. The first problem was that I couldn't register the batteries on the warranty website, as they aren't categorized as tools, despite some being pricier than tools. This forced me to make phone calls and arrange for collection through their service center instead of handling it online. I began these calls on 24/11/2025, but the response was very slow, leading to 14 follow-up emails across various departments. I finally received a replacement battery on 14/01/2026. It shouldn't take weeks of frustrating follow-ups to get a replacement for a faulty item. I will reconsider purchasing from this brand in the future.
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The Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide (as of December 31, 2018). In 2018, the company generated sales of 77.9 billion euros. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected industry. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to create solutions for a connected life, and to improve quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” See more
