I've encountered a really bad experience with one of the engineers who came out today. First impression, he seemed to be busy over the phone with someone, not even paying attention to what I had to tell him about the issue! Asked him a question and he gave absolutely no response, as if he didn't want to be here.
He took his electronic devices and did a few checks. He asked me what the problem was, and I told him the washing machine is turning on and was washing, but didn't seem to be drying at all. He asked me to help him push some buttons as he was wearing gloves, and then he opened the bottom of the washing machine.
He saw 1 little dead cockrach and he said "There you go, you have an infestation in the washing machine, and this is why your machine is not working! "And the board is gone!
I asked him if he could move the machine so that we could visually check and confirm if there were any cockroaches, but he refused to do anything. He did not even bother moving the washing machine.
He said to me, "Your warranty is void, and that was it. He did not open anything or even check the back. Later, we did a check, took photos and videos, but there was nothing around the back of the washing machine, and nothing crawling!! The engineer blatantly lied in his report that he had seen loads of cockroaches all over inside the washing machine!! I guess he is just an incompetent engineer who just wanted to be in and out of the job without really fixing the problem.
Unashamed, the engineer wrote in the report - Please do not rebook this call back. Also found controls boards faulty and the relay clicking.
He seemed to be in a rush and just left.
Complaining to the Teamleader, I was told I now need to get a certificate or note for pest control before they can look at it again. I was quoted by Pest Control - £120 survey plus extra for visits! Until this is sorted, they will not be looking into the machine. That response does not guarantee they will come and fix the machine!
I have paid for a very expensive Machine that only worked for a year, and now excuses upon excuses for voiding the warranty, and the engineer did not even propose a solution or resolution! Probably the first and last time using Bosch! Very unhappy with the outcome, and reading several similar experiences confirms my point.
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The Bosch Group is a leading global supplier of technology and services. It employs roughly 410,000 associates worldwide (as of December 31, 2018). In 2018, the company generated sales of 77.9 billion euros. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected industry. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to create solutions for a connected life, and to improve quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” See more
