This year was the first year my siblings and I have all been together for thanksgiving. Now because I was scheduled to work my brother (who drove up from south Florida with his wife and three kids to Central Florida) suggested we have our thanksgiving catered. I made the arrangements and online with boston market for a hot holiday meal which included. Sweet Potato Casserole - 32oz 1 $11.99 Mac& Cheese - 32oz 2 $23.98Cornbread - Dozen 2 $7.98Whole Pumpkin Pie (Serves 4) 2 $12.58Complete Holiday Meal - - 1 $114.99 Boneless Rotisserie Turkey Breast & Boneless Ham for 12 Gravy Cranberry Walnut Relish Ham Sauce Packet Spinach Artichoke Dip and Sesame Crackers Mashed Potatoes Fresh Vegetable Stuffing Hot Cinnamon Apples Dinner Rolls Apple Pie Whole (Serves 4) Pumpkin Pie Whole (Serves 4) Food & Bev. Total: $171.52Estimated Tax: $11.15Total: $182.67So as you can see with the information I copied and pasted everything I ordered should have been enough for 12 people with the option of seconds. This was booked to be picked up by myself the morning of thanksgiving between 7am-7:15am.The day before Thanksgiving I called to have the pick up time changed from 7am to 2:30pm and also varied that this was a hot order. So when the voice on the phone confirmed it I was please especially when he told me he was the manager and would have it already for my brother to pick up and that he could pay in cash at pick up. On thanksgiving day however I learned through my brother that the order was going to be cold. So I called the location while at work and spoke to 3 people before speaking to a guy named Quam. He told me that my order would be cold not hot and i missed the pick up time as well. I explained what all took please the day before and to whom i spoke to and he placed om hold while he verified with the manager. With no apologies given he then asked me to review what was supposed to be on my order. I couldn't understand why I had to repeat what should have already been in there system already but I complied by going over my receipt that was emailed after I placed the order. And still after all that I was still missing food. I than called the store again and Quam picked up. Immediately he knew who I was and he simply said there was nothing that could be done but to come in and show him on the receipt where the it stated it was a hot meal not a heat and seat meal as it says on there website because he said there system said otherwise. I told him I was at work and that the day after I would be in to see a manager and he hung up. After I received an email stating I had asked for the original order to be canceled. At this point I was so poorly treated that I decided that I would never order from Boston Market again. Wether it be for an every day dinner or holiday catering I was better off getting McDonalds( less headache and better quality of food.) Because my original order was totaled to be $182 with enough food and desert to feed 12 people but with whatever Quam did I ended up with a $179 bill where 4 people had no desert because I was missing 2 pumpkin pies, had only 1 32oz cranberry walnut relish for 12 people instead of 2, 1 container of gravey instead of 2 to be used on 2 containers worth of mashed potatoes and turkey, and dry ham because there was no ham sauce or glaze. All in all with a $3 savings from the original price that I didn't ask for I got less food, a headache, and a ruined first thanksgiving tradition. Thanks to Quam and Boston Market.
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