bostonmarket.com

1.3
1.3 Based on 35 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

35 Reviews

5 Star
3%
4 Star
3%
3 Star
0%
2 Star
6%
1 Star
89%

All Reviews

Filter Reviews

Review Time

Laura
Disgusting frozen chicken fried steak…

Disgusting frozen chicken fried steak meal. Steak was wafer thin. Not at all crispy very mushy breading from gravy already being on top with the majority of the meal being mashed potatoes. I will not waste my money on these products again.

1
Date of experience: Sep 16, 2025
Minet1870
WHAT A POOR COUSTOMER SERVICE COMPANY!! …

What a poor coustomer service company is Boston Market!!👎🏻👎🏻👎🏻👎🏻👎🏻. They deserve cero starts. Like a good citizen and a good customer, I should speak out. I was craving for macaroni & cheese they were out of it, out of many dishes?, the manager wasn’t there, only one Petitte woman, no meat or some sides anymore all this happen @ at 4:15 pm. * On Sunday, April/14/2024. Only cash handle and no receipt given by them at all!! The manager should be fired for leaving this petite woman without help. I saw the testing telling her I’ll be there in 10 min and what about me COLD FOOD, NO PROPER FOOD HANDING and NO RECEIPT? Trey were two more costumers before me without the receipts neither. She was counting adding with her fingers and in a paper napkins, without the register. She was handling cold food, money without gloves and touching her nose. The chicken skin was tick like has been sitting for a long time there!! The whole corn side was all sagui and with mashed potatoes on it (I didn’t get mashed potatoes, the corn itself has mash potatoes on it) gross. The woman closed the store because she was by herself, she said she doesn't handle food. In the other hand, I saw the test the petite woman received from her manager, she showed it to me telling her after hours… she was coming in 10 minutes, the Petitte woman showed to me from her phone. I WANT ME RECEPT!!! The employe should be in JAIL, extremely POOR HANDING FOOD, these person I bet you “she doesn’t even have the handle permit from AZ.” without receipt and COLD FOOD and with poor handle food!!. The petite woman closed the store she was scared to be by herself with no help. I want my receipt!! Store in 3434 S McClintok, Tempe, AZ. Any suggestions? LOTS of things more to tell you more about this store. I Want my money back asap!! I even trough up!! 👎🏻👎🏻👎🏻👎🏻👎🏻Help!! Help!! :/ :/

1
Date of experience: Apr 14, 2024
Lilly Kelly
11/14/2023 / So I'm trying to place a…

11/14/2023 / So I'm trying to place a pre catering order for pick-up for 11/22/2023 so I call the 303-317-6900 many times today press 2 listen to the BS!! phone rings and immediately disconnects, well I'm not impressed on top of that I work for a High End Dealership and trust me looking at the negative reviews I have changed my mind and will do business elsewhere!! Wow Boston Market when they first open we could not get enough of it so obviously it has all changed over the years, and I see there are a lot of people that is very unsatisfied with Boston Market...I would say get it together Boston market, but with the reviews I don't see a clean up on this one!!! I must say this would have been a pretty big order! YOUR LOSS!!!!!

1
Date of experience: Nov 14, 2023
Cassidy Bell
Picked up a meal from Boston Market…

Picked up a meal from Boston Market today. I ordered a quarter chicken white me meal. The chicken was dry and under cooked. The Macaroni and cheese was runny and the cornbread was old. The cornbread was not their original recipe either. It was a total waste of money! This is not the same Boston Market! The menu looks the same yet the quality is no longer their.

1
Date of experience: Nov 05, 2023
RS55
BOSTON MARKET NIGHTMARE

Hi, My name is Mrs. Davis, I placed an order online for Boston Market Grosse Pointe Mi on the 3rd of November. I didn’t know the store was closed. I paid online and went to pick up the food. The store is closed. I haven’t been able to contact anyone to get a refund. I use my Cash App card because I’m tired of using my normal credit cards online. Cash App refused to refund my money. I provided proof of receipt and pictures. I even called the Cash App to let them know they were closed and sent proof They still refuse to refund me. Please help me. Dispute deniedWe reviewed your dispute with Bostonmarket for $55.32, and based on the details provided we determined that no error occurred. Therefore, we have denied your dispute.Details in your receipt.You can reach out to Support for the documents we relied on to make this determination at any time.We appreciate your patience throughout the dispute process.Thank you,Cash App Support

1
Date of experience: Nov 03, 2023
Rosalyn Smith
FIRST WHEN I OPEN MY FOOD TWO LITTLE…

FIRST WHEN I OPEN MY FOOD TWO LITTLE PORTIONS OF MEATLOAF AND IT WAS COLD SIDES MASH AND WHAT THEY CREAM SPINACH WAS AWFUL. THE BOSTON MARKET ON NORTH AVE MELROSE PARK

1
Date of experience: Oct 22, 2023
Jarrod
Substitution without letting us know.

I ordered 2 meals from the West Chester, PA store. Ordered crispy country chicken and regular turkey. Both with cornbread and creamed spinach. Mine was with corn and my wife's with stuffing. Ordered online. When I picked it up, there were two half rotisserie chicken with creamed spinach and corn and a slice of Italian bread. Very disappointed! But we were in a hurry, so we ate it. Prices are different also. I called the store and they said that is all they had. I should have been called and was not. The manager, Daryll, said it was my fault for not looking at the receipt. I will never go to a Boston Market ever again.

1
Date of experience: Oct 17, 2023
At the Boston Market in Miami Lake…

At the Boston Market in Miami Lake 16709 NW 67 Ave the chicken has no flavor the sweet potato was not well cooked they lost quality

1
Date of experience: Jun 12, 2023
Sarah S.
Very disappointed

Very disappointed, first the food looked like it had been sitting there for a while very dry. Well, my order was getting chicken and I had a reward to get free mash potatoes. There was a problem with the app so the young man who was busy flirting with the next customer said he would hook me up. He charged me for a large container of Mash potatoes, I didn't ask for large and then forgot my gravy. So I asked him how was he hooking me up, it was by given me my senior discount which I would get anyway. The service is not the same. A couple came in after me and I guess after see the food they changed their mine. It needed to be refresh.

1
Date of experience: Jun 10, 2023
Lauryn Baker
This company is a SCAM and will steal…

This company is a SCAM and will steal your money! I ordered from them May 28th 2023 for a curbside order and when I got there and called for my order the told me they don't have any food, when I asked about my refund they said I have to do it the way I paid online when I looked online it didn't give me the option to do so. So I've been trying to get money back for months because they've told me I need to email a certain email address call certain number and all this bs and I still don't have my money back! I would give negative stars but that's not an option.

1
Date of experience: May 28, 2023

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More