botanicaweddings.com

Please find our review of Botanica…

Please find our review of Botanica Weddings & The Ungasan Clifftop Resort....this is the final email we shared with them both post our wedding in which we booked out the entire resort for 53 guests over the weekend. In conclusion, be careful with the initial sales engagement and make sure you don't miss anything at the beginning as they have a tendency to overcharge on options/inclusions later, most of which are purposefully missed from the beginning. Hello to everyone at Botanica and the Ungasan, I trust this email finds you all very well. Kelsey and I would like to start by thanking everyone involved, we got there in the end despite some major obstacles and challenges…to be honest, the beginning was indeed a rough ride.To Caitlin our wedding planner…we sincerely thank you for stepping in to fill in from the other two failed Botanica wedding planners. Your service and professionalism were commendable, as you made every effort to make sure that our preparation and final wedding day was delivered as efficiently and smoothly as possible. We know that it wasn’t easy cleaning up behind what was clearly a very muddy and over promised sales engagement, that failed to set clear expectations. I’m still shocked that not once did we receive an email or call from management to provide support or to reach out to Kelsey and I when it was needed most, very unprofessional indeed. These indiscretions placed a huge amount of stress on everyone that was involved, and I have to say that even though the final day was a success, the damage was already done in our eyes with Botanica, making it impossible for Kelsey and me to give your company a positive review.To Brett our MC who was also a coordinator and deeply involved on the day, thank you mate, you were fantastic, we truly appreciate everything that you did. Thank you to Gareth also for professionally delivering my liturgy even though you mispronounced our surname multiple times. Some feedback on items such as the Spin Booth, which was nothing as expected and experienced at other weddings. It was spun way to fast by the operator making it impossible to pose for photos. More importantly, the camera is supposed to spin consistently around the platform and not the platform. I presume and expect very little usable footage and the feedback from all guests was very negative.DJ Rob, thank you for playing the tunes on the day and night, however you do realise that you incorrectly played the brides song for the bridesmaids, not sure how that happened. With respect Botanica & DJ Rob…this is not acceptable.A special mention to Terralogical who were amazing, thank you for everything and we can’t wait to see the rest of the photos as the preliminary sample photos provided were incredible.I’m sure there were many other staff in the background that contributed to making our day a success, apologies for not mentioning everyone as it was quiet an overwhelming moment for Kelsey and me to recall everyone’s names…but thank you again.Ungasan…what can we say, fantastic resort, service, food was sensational, villas and rooms opulent your resort was fabulous, grounds meticulously maintained and your staff extremely accommodating and very courteous so thank you very much for hosing our wedding. Please remember to tell your guests next time that check in is at 3pm and don’t arrange transport for 50 people to be arrive so early. Also, it would have been nice to see you step out of your office Brenden to support Gede when he had to manage this miscommunication with myself and other guests. We were forced to sit around for 5 hours and to dig through our suitcase for swimwear, not ideal. A free drink and some acknowledgement of the oversight from management would have mitigated this situation. Of course, on top of that, the brides and grooms’ room were the last to be ready. I hope you take our very open feedback on board, it’s not meant as criticism as we genuinely trust that it will help you improve your wedding services in the future. Kelsey & Sasha Stepanovic

Date of experience: Sep 16, 2023